Returns & Refunds Policy
Effective Date: 04/07/2025
We want you to love your DRI-ZONE™ gear. If something’s not right, we’re here to help.
🔁 Returns
You can return most items within 14 days of receiving your order for a full refund, provided:
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The item is unused, unwashed, and in original condition
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All tags, packaging, and inserts are intact
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You provide proof of purchase (order number or confirmation email)
Returns must be sent back at your own cost unless the item is faulty or incorrect.
❗ Non-Returnable Items
We cannot accept returns on:
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Used, damaged, or soiled items
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Items returned after the 14-day period
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Gift cards or promotional items
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Items returned without proof of purchase
🛠️ Faulty or Incorrect Items
If your item arrives damaged or is not what you ordered:
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Email us within 7 days of delivery at info@dri-zone.com
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Include photos of the item and packaging
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We’ll either send a replacement or issue a full refund, including return shipping
💳 Refunds
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Once your return is received and inspected, we’ll notify you by email
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If approved, your refund will be processed to your original payment method within 5–10 working days
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Shipping costs are non-refundable (unless the item is faulty or incorrect)
📦 How to Return an Item
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Email info@dri-zone.com with your order number and reason for return
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We’ll confirm your return eligibility and provide the return address
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Pack the item securely and include your name + order number inside the package
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Send via tracked service (recommended) and keep your proof of postage
📬 Questions?
We’re always happy to help. Contact us at:
📧 info@dri-zone.com
📍 Southend-on-Sea, Essex, United Kingdom